How to Contact Support
Your Client Success Manager Jordan is available through multiple channels.
Live Chat (Fastest)
Click 💬 Talk to your CSM in your portal sidebar (desktop) or in the More menu (mobile).
Jordan responds within minutes during business hours and can:
- Answer questions about your campaign, meetings, and billing
- Pull up your live account data
- Escalate to Jeremy for complex issues
- Campaign status and questions
- Meeting qualification disputes
- Billing questions and invoice review
- ICP and targeting adjustments
- Technical issues with the portal
- General strategy and optimization advice
- Billing disputes and refund requests (handled by Jeremy directly)
- Contract modifications
- Custom integrations or feature requests
support@piqely.com
Response time: within 1 business hour during business hours (9 AM – 6 PM CST, Mon–Fri).
Urgent Issues
For time-sensitive issues (payment failure, campaign emergency), use the chat widget and type "URGENT" at the start of your message. Jordan will escalate immediately.