What Happens If a Payment Fails
Payment failures happen — expired cards, bank holds, insufficient funds. Here's what to expect.
Retry Schedule
Stripe automatically retries failed payments on this schedule:
- Day 0 — Initial failure, email notification sent
- Day 3 — First retry
- Day 5 — Second retry
- Day 7 — Final retry
- Campaign is paused
- Portal access is restricted to billing page only
- Your CSM is notified
- Go to Billing in the portal
- Update your payment method
- Pay the outstanding balance manually
- Add a backup card in Stripe
- Make sure your card expiry is up to date
- Whitelist billing@piqely.com so payment failure emails don't hit spam
What Happens to Your Campaign
During the retry window, your campaign continues running. We don't pause service immediately on a failed payment.
If payment is not resolved after the final retry:
How to Resolve
Your campaign resumes within 24 hours of payment confirmation.