Rescheduling a Meeting

Reschedule requests happen — here's how to handle them cleanly.

If the Prospect Requests a Reschedule

Cal.com booking confirmations include a reschedule link. Prospects can use it directly to pick a new time without going through you.

The meeting record in your portal updates automatically with the new scheduled time.

If You Need to Reschedule

Reply to the booking confirmation email — it includes the prospect's contact info. Alternatively, ask your CSM to coordinate via Jordan.

What Happens to the Meeting Record

When a meeting is rescheduled (not cancelled), the existing record is updated with the new time. No charge is triggered until the new meeting time passes + 2 hours.

Important: Reschedule vs Cancel

If you need to use Cal.com directly, choose Reschedule not Cancel. Cancellation deletes the meeting record and removes it from your pipeline.